Help Center

Yes. We offer custom and made-to-order pieces based on design, size, finish, and styling requirements.

Production and shipping timelines vary depending on the product and customization requirements. The estimated timeline will be shared in your order confirmation email.

Order modifications are possible only before production or dispatch begins. Please contact our support team as soon as possible.

Yes. Once your order is placed successfully, you will receive an order confirmation email with your order details.

Yes, we currently ship across India.

Standard orders are usually delivered within 4 to 7 business days after dispatch.

Tracking details are shared via email or message once your order has been dispatched.

Shipping charges, if applicable, will be displayed at checkout before payment.

Currently, we only deliver within India.

Returns are accepted only for damaged or defective products reported within 48 hours of delivery.

No. Custom or made-to-order products are non-returnable unless they arrive damaged.

You can contact our support team with your order number and clear images/videos of the issue.

Approved refunds are processed within 7 to 10 business days to the original payment method.

Our collection includes thoughtfully curated and custom-crafted pieces designed to elevate modern spaces.

We try our best to ensure accurate product representation. Minor variations in texture, finish, or color may occur due to lighting, screen settings, and handcrafted detailing.

Avoid direct exposure to moisture, heat, and harsh chemicals. Use a soft dry cloth for regular cleaning.

We accept major credit cards, debit cards, UPI, net banking, and secure online payment methods available at checkout.

Yes. All payments are processed through secure and trusted payment gateways.

Email: support@arqebyarchee.com

Phone: +91 77778 79377

Our support team is available Monday to Saturday, 10:30 AM to 7:00 PM IST.

If you need further assistance, feel free to reach out to our support team at support@arqebyarchee.com